Return and Refund Policy

We are dedicated to providing you with high-quality and great customer service at Saccus.in. As part of our commitment to providing the best products possible, we would like to inform you that all sales are final, and we do not accept returns or provide refunds for any reason other than product defects or shipping faults on our part. Please read this policy thoroughly before making a purchase.
Return Policy:
We do not accept returns due to the handmade quality of our products and for the safety and cleanliness of our clients. We cannot resell or reuse any opened or used items, thus all sales are considered final. As a result, please double-check your order before completing the purchase.
Refund Policy:
As a general rule, we do not offer refunds for any products or services purchased through our website, except under the following circumstances:

• • Product Defects: If you receive a product that is damaged, or defective, please contact our customer support team within 10 days of receiving the order. We will investigate the issue and, if appropriate, provide a replacement or issue a refund for the defective item.
  • Shipping Errors: In the event of a shipping error on our part, such as delivering the wrong item or quantity, please notify us immediately upon receipt of the package. We will rectify the error and, if necessary, provide a return label for the incorrect item’s return.

How to Request a Refund:
If you believe you are entitled to a refund because of a product defect or a shipping error, please contact our customer service staff at (email id) within the timeframe given above. Include your order number, a full explanation of the problem, and any relevant supporting documentation, such as images or video of the damaged or inaccurate item received.Non-Refundable Circumstances:
Please be aware that we cannot give refunds in the following cases:

• • Change of Mind: We do not provide refunds for any products based on customer preference, change of mind, or unhappiness with the any product.
  • Gift Orders: Refunds are not available for orders purchased as presents. If the recipient has any problems, we recommend that they contact us immediately for assistance.

Cancellation Policy:
We recognize that circumstances may change, and you may need to cancel your order. If you need to cancel your order, please contact us as soon as possible. If your order has not been completed or dispatched, we will cancel it and offer a full refund. However, if your order has already been processed or shipped, it is not eligible for cancellation or refund.
Please keep in mind that our decision on product refunds/cancellations is final. We will carefully analyze your claim and answer accordingly.
By completing a transaction on our website, you recognize and agree to adhere to this Return and Refund Policy.